At The Lakehouse Inn, giving back to the community is a core value, and responding to donation requests has been a part of the inn's operations for many years. As the Director of Operations, Amber is heavily involved in the process. From receiving the written requests (up to 20 per day!), determining which causes to donate to, creating the package, generating and tracking the certificate, and then delivering it - Amber spent quite a bit of time on this task and wasn't seeing much return from it.